Shipping policy
Shipping Policy
Last Updated: August 21, 2026
At Thread Theory, we want your order to reach you safely and on time. Please read our shipping policy below before placing your order.
Order Processing
Orders are usually processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays may take a little longer to process.
Delivery Time
After your order is shipped, delivery usually takes 3 to 7 business days, depending on your location and the courier service.
Delivery times may be longer during sales, holidays, or other busy periods.
Shipping Charges
Shipping charges are shown at checkout before you complete your order. The delivery fee may vary depending on your location and order details.
Order Tracking
Once your order has been shipped, we may provide tracking details through email, WhatsApp, or SMS, depending on the available courier service.
Delivery Delays
Thread Theory is not responsible for delays caused by courier companies, bad weather, public holidays, incorrect addresses, or other situations outside our control.
Incorrect Address
Please make sure your delivery address and contact number are correct before placing your order. Thread Theory is not responsible for orders delivered to an incorrect address provided by the customer.
Damaged or Missing Orders
If your order arrives damaged or you believe an item is missing, please contact us as soon as possible with your order details and clear photos of the package and products.
Email: threadtheorybyibs@gmail.com
Contact Us
If you have any questions about shipping or your order, please contact us at: